How to Interview Remodelers

Posted by Helene McQuaide on 10th August 2016

Interviewing home remodeling companies is probably the most important aspect of the renovation process. You’ll count on the renovation professionals you hire to perform quality work at a fair price. If you make the wrong choice, you’ll have to live with the results of your decision for years to come. Before you sign on the dotted line, ask contractors in Pittsburgh these questions to avoid a renovation disaster.

How long has your company been in business?

Established contractors offer several important advantages that can help ensure your project is completed correctly and on time. Their employees have faced nearly every challenge imaginable and know how to overcome them. If your project hits a snag, the staff can offer suggestions and solutions you may have never considered. Experienced companies are also less likely to close suddenly, leaving you with a half-completed project.

How many similar projects does your company handle every year?

If you had appendicitis, would you ask a psychiatrist to perform an appendectomy? Although psychiatrists and surgeons are both physicians, they specialize in very different areas of medicine.

Contractors are no different. A company specializing in deck construction might be able to remodel your kitchen, but the process would take much longer and the quality might suffer due to the contractor’s lack of experience. It just makes sense to choose a remodeling company that has extensive experience with the type of project you’re considering.

Do you use subcontractors?

Using subcontractors isn’t necessarily a negative, particularly if your project requires highly specialized work. If the home remodeling company does use subcontractors, ask how they will let you know which remodeling company employees or subcontractors will work on your house and how many hours you can expect them to work daily.

Who will be the point of contact when the project begins?

Have you ever spent the day waiting for a contractor who never arrived and never called? Good remodeling companies communicate with you frequently regarding any schedule changes. Ideally, one person will handle the communications for the project. Find out how you can reach that person and how long you’ll have to wait for a reply. Companies that value customer service often offer several ways to get in touch, such as telephone, text and email, and they respond promptly to your questions and concerns.

Do you anticipate any problems with this project?

It’s nice when a remodeling project goes smoothly, but it’s not unusual to encounter a few challenges, particularly if you have an old house. An experienced remodeling contractor can easily identify potential problems and will already have a few solutions in mind to prevent delays.

Have you worked here before?

Code requirements often vary from municipality to municipality. If a remodeling contractor has worked with local officials in the past and understands local building codes, the project will be less likely to encounter avoidable obstacles.

Can you provide references?

A reputable remodeling contractor will be happy to put you in touch with several satisfied customers. If your contractor can’t provide references or is unwilling to provide them, move on to the next company on your list.

Do you have a few questions for us about our experience and expertise? We’ll be glad to answer your questions and discuss our commitment to quality craftsmanship and excellent customer service. Call us and we’ll schedule a convenient time to discuss your remodeling project.


Houzz: 10 Questions to Ask Potential Contractors

Bob Vila: Questions to Ask a Contractor

National Association of the Remodeling Industry: Working with a Professional

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